Service & after market for gantry robots
– From all suppliers
ROBOT GANTRY DENMARK offers a “Service Level Agreement” and a 24/7 service hotline.
Valid for both gantry robots and complete end of line handling / packing systems.
Our service call number will be standing by and answered by a Software Engineer.
If the employee on duty is not able to solve the problem immediately, he has the possibility to go on-line with the control system and trouble shoot remotely (if such facilitates are available)
Yearly visit from service technician including:
- Stock validity check to secure that every factory has all necessary and critical spare parts ind stock
- Check of basic condition settings
- Check of overall condition of installation
- Check of maintenance level
- Training refreshment
- 8 hours free for:
- upgrade of drawings and software incl. back-up (software stored according to customer guideline)
- Mapping of installed base – Gap analysis of changes from customer standard and update to installed base register to be communicated to customer
- All visits will be documented and reported to customer
Telephone support within normal opening hours 8.00-16.00 Central European Time Zone.
Discount on spare parts.
Travel costs for yearly visit are included in the price.
- Hotline 365 days, 24 hours providing technical hotline consultation by ROBOT GANTRY mechanical and software specialist
- Error analysis and correctioin / repair supported by client provided program back-ups and files
- Online advanced trouble shooting
- On-site breakdown service – ROBOT GANTRY guarantees a 365/24 availability of specialists within 8 hours from first contact / announcement of problem (ready to go to plant). Travel costs will be paid for by the customer
- All support will be documented and reported to the customer
Secures you a reliable, safe and trouble-free service 365 days, 24 hours for the covered period for a fixed yearly price, aiming at giving more benefits and improving your system OEE.
Discount on spare parts.
All travel costs included.
Contact our specialists
Tel: +45 51 53 78 14
TECHNOLOGY DIRECTOR (CTO)
Tel: +45 27 87 36 16
John Thrane Nielsen
Tel: +45 20 44 07 60
Jørgen Lyngsø (USA)
OPERATION AND SERVICE
Ole Wallenstein Møller
Tel: +45 22 51 99 77
MANUFACTURING & INSTALLATIONS MANAGER
Tel: +45 23 81 18 64
Niels Frost Nielsen
MANAGING DIRECTOR (CEO)
Tel: +45 21 47 39 86
Our expertise is your guarentee for quality
C&H SYSTEM A/S
About C&H System
Bank: Nykredit, Naestved, Denmark
CVR number: 13879206