Service & after market for gantry robots

– From all suppliers

ROBOT GANTRY DENMARK offers a “Service Level Agreement” and a 24/7 service hotline.

Valid for both gantry robots and complete end of line handling / packing systems.

Our service call number will be standing by and answered by a Software Engineer.

If the employee on duty is not able to solve the problem immediately, he has the possibility to go on-line with the control system and trouble shoot remotely (if such facilitates are available)

Contact our specialist team

PREVENTIVE

Yearly visit from service technician including:

Stock validity check to secure that every factory has all necessary and critical spare parts ind stock
Check of basic condition settings
Check of overall condition of installation
Check of maintenance level
Training refreshment
8 hours free for:

upgrade of drawings and software incl. back-up (software stored according to customer guideline)
Mapping of installed base – Gap analysis of changes from customer standard and update to installed base register to be communicated to customer

All visits will be documented and reported to customer

Telephone support within normal opening hours 8.00-16.00 Central European Time Zone.

Discount on spare parts.

Travel costs for yearly visit are included in the price.

EMERGENCY

Hotline 365 days, 24 hours providing technical hotline consultation by ROBOT GANTRY mechanical and software specialist
Error analysis and correctioin / repair supported by client provided program back-ups and files
Online advanced trouble shooting
On-site breakdown service – ROBOT GANTRY guarantees a 365/24 availability of specialists within 8 hours from first contact / announcement of problem (ready to go to plant). Travel costs will be paid for by the customer
All support will be documented and reported to the customer

ALL INCLUSIVE

Secures you a reliable, safe and trouble-free service 365 days, 24 hours for the covered period for a fixed yearly price, aiming at giving more benefits and improving your system OEE.

Discount on spare parts.

All travel costs included.